Home > Useful Information > COVID-19 Coronavirus Advice
Various Ford vehicles parked next to lake

How can we help you?

We're here if you're concerned about anything. Get in touch using the buttons below, or read on to see how we can help you manage your vehicle in these strange times.

Contact us

Protection Shield

Uncertain times need flexible solutions – that’s why we offer you the new protection shields tailor-made for Ford Commercial Vehicles and designed to help our customers continuing to operate and meet social distancing requirements. Further we will be offering drivers and passengers additional peace of mind while they work and travel.

Paper and pen close up

Finance support

We continue to offer vulnerable customers support when needed throughout their Ford Credit finance agreement. If your income continues to be affected by Covid-19, you can apply to extend your Payment Break  on your Ford Credit finance agreement by an additional 3 months (6 month Payment Break in total).

Please note that the closing date for applications seeking a first Payment Break has now closed as of 30th September 2020.

Or, if you are at the end of your first Payment Break and you are concerned about being able to meet your repayments, you can seek further Covid-19 support on your finance agreement with Ford Credit.  For any queries, please contact us on 1890 81 28 13 (our lines are opne 9am-5pm, Monday to Friday). 

Ford Care Code

Whether you need to get your Ford in for a service, or you’re looking for a new vehicle, we’re here to get you back on the road as safely as possible. So, we’ve introduced the Ford Care Code – a comprehensive range of measures that includes social distancing in dealerships, unaccompanied test drives, touch-free servicing, and more.

Ford Care Code
Family waving at Ford employee

Ford Service

Your safety is our top priority. That’s why we offer a number of contactless, digital, and secure servicing options across our dealer network, to get the most out of your servicing and maintenance needs. From booking your service online to Collection & Delivery, you can even drop your key off at one of our dealerships without waiting around – we’re here to keep you moving.

Need Help? Contact an Advisor

You can call us now on 1800 771 199 (more details on Contact Us).

Man holding mobile with FordPass app
Ford logo on a building

Contact a Ford Dealer

Our dealers are currently open and ready to help.

If you have any service or maintenance needs, you can book the quick and easy way in 5 simple steps with our Online Service Booking tool. This can be booked using your Ford Account or the FordPass app, as well as accessing a wide range of online services, including your owner’s manual.

Ford Credit is here to help

Like many businesses, we continue to work differently to keep our employees, customers and other stakeholders safe and help limit the spread of the virus in the communities where we live and work. We will continue to do everything we can to keep our call centre services up and running with limited disruption during these challenging times. We would like to remind you of our Customer Services number 1890 81 28 13.

If you are concerned that the impact on your finances of COVID-19 could be longer lasting or that you may not be able to meet repayments on your Ford Credit agreement after your Payment Break ends, please get in touch, we are here to help.

hand and laptop
Covid-19 here to help

Here to help

We’re helping to get things moving again, any way we can. We’ve been matching employee donations to charities, offering touch-free vehicle servicing for essential workers, even using our facilities to produce Personal Protective Equipment, and to build ventilators for health services. Click below to see how we’re helping communities around the world.

Not driven your Ford in a while?

Staying at home means you may not be using your Ford as much as usual. Our handy Tips & Tricks explain how to carry out basic but important checks when storing your Ford for longer periods of time, including preserving battery life, checking and topping up essential fluid levels, and checking tyre pressures. For more vehicle self-maintenance, be sure to check out our How To videos.

Battery Icon
Ford Pass App

A smarter way to move is here.

Discover FordPass Download the App

Top