Home > Finance > Tools and Support > Finance FAQs
  • How do I contact Ford Credit?

    You can contact us by telephone on 1890 81 23 33, and your call will be directed to the appropriate area.

    Please have your account details ready. Calls to 1890 numbers are charged at the same rate as a standard local call, even when calling from a mobile. Calls may be monitored or recorded for training purposes.

    Payment Difficulties

    If you are having problems with your payments, please call us as we may be able to help.

    You can contact our Customer Services team on 1890 81 28 13.

    Please have your account details ready. Calls to 1890 numbers are charged at the same standard rate as a local call, even when calling from a mobile. Calls may be monitored or recorded for training purposes.

    Opening Hours: Monday to Friday 9:00am to 5:00pm

    Further independent information and advice on how to deal with payment problems can be found Competition and Consumer Protection Commission; https://www.ccpc.ie/consumers/money/debt/problems-making-car-repayments/

  • Are there any tax or VAT benefits when financing business vehicles?

    The tax and VAT benefits differ for each company and customers are advised to seek independent financial advice before making any decision about acquiring a vehicle for their business.

    Are your Business Vehicle finance products only available for new vehicles?

    No. Selected used Ford Business Vehicles are also available. Please speak to your Ford Dealer who will have full details.

    Do you charge any fees?

    There is a documentation fee of €63.49 (plus VAT) collected with the first rental with Ford Contract Hire and Finance Lease. Our standard fees for Ford Hire Purchase products are: €63.49 for the Documentation Fee and €63.49 for the Purchase Instalment.

    I'm interested. How do I find out more?

    Your Ford Dealer will be happy to explain these products, current promotions and any queries you may have.

    Which product is best for my business?

    Whether you’re a sole trader, partnership or limited company, we may have a product to suit your needs. Simply use our comparative Product & Features table here for more information. You should always seek independent advice when it comes to business finance.

    Who owns the vehicle?

    Ford Hire Purchase: Your business will own the vehicle once all payments and the Purchase Instalment have been made.

    Ford Contract Hire: Ford Credit (the lessor) is the legal owner of the vehicle, however, the customer (the lessee) is responsible for any service, maintenance and repair costs plus any additional costs such as parking fines, traffic violations or accident damage.

    Finance Lease: Ford Credit (the lessor) is the legal owner of the vehicle and the customer (the lessee) is the registered keeper of the vehicle.

    Will I need a deposit?

    Ford Hire Purchase: In general, the standard minimum deposit is 20% of the Recommended Retail Price. Occasionally certain Marketing Promotions may require higher minimum deposits for Ford Hire Purchase products. VAT registered customers are required to put the VAT amount on the vehicle price down as a deposit.

    Ford Contract Hire and Finance Lease: Customers are required to make an initial payment, which is typically three monthly rentals plus VAT.

    Will the interest rate change throughout my agreement?

    No. All our business finance products offer fixed rate agreements, so you'll know exactly what you'll be paying over the duration of the agreement.

  • What is the Purchase Instalment fee?

    Ford Hire Purchase agreements include a purchase instalment which is payable at the end of the agreement should you wish to take ownership of the vehicle.

    Do I have to put down a deposit?

    In general, the standard minimum deposit is 10% to 20% of the Recommended Retail Price (depending on the product). Occasionally certain Marketing Promotions may require higher minimum deposits for Ford Hire Purchase products. VAT registered customers are required to put the VAT amount on the vehicle price down as a deposit.

    How do I find my nearest Ford Dealer?

    Click here to find your nearest Ford Dealer.

    I'd like to return my car at the end of my Ford Options agreement. What do I need to do?

    Simply return your vehicle to your Ford Dealer, who will carry out an appraisal on your vehicle. So long as the vehicle meets our 'fair wear and tear' standards, and you are within your agreed kilometres, you will have nothing further to pay. Your Wear and Tear guide, provided at the start of your agreement, will give you further information regarding 'fair wear and tear' and the appraisal and return process. You will be required to sign a 'Return Document' which allows your Ford Dealer to close off your Ford Options agreement with Ford Credit.

    Over what period can I take my Ford Hire Purchase agreement?

    Repayment periods can range from 24 to 61 months.

    Over what period can I take my Ford Options agreement?

    Ford Options agreements can be taken out over a 25 or 37 month term.

    What happens after I've signed my finance agreement?

    Your Ford Dealer will give you a copy of your finance quote and the original will then be sent to us for processing. Once we have set up your account, you will be sent a copy of your finance agreement with a Welcome Letter.

    What happens if I have not made a decision and my Optional Final Payment has become due?

    Please contact us on 1890 81 28 13 immediately to discuss and advise us of your decision. Calls may be recorded for training and quality purposes.

    Please click here to find out what options you have at the end of your Ford Options agreement.

    What is Ford Options and how does it work?

    Ford Options is our personal contract purchase plan where your monthly payment is lower when compared to a Ford Hire Purchase agreement of the same length and deposit. For full details of the product, click here.

    What options do I have at the end of my Ford Options agreement?

    At the end of the plan your options are as follows:

    Renew: Choose another car If you would like to renew your Ford you can trade it in at your Ford Dealer or sell it privately if you prefer. You must settle your account, and then you may use any excess value over the Optional Final Payment as a deposit towards your new Ford.

    Return: Hand the car back Your pre-agreed Optional Final Payment gives you protection against any unexpected fall in used car prices. If you would like to return your car, your Ford Dealer will complete a vehicle appraisal. As long as your car meets our fair wear and tear standards, is within the agreed mileage, and your account is up-to-date, there will be nothing further to pay. Additional charges will be made if you exceed the agreed mileage or if your car does not meet our fair wear and tear standards.

    Retain: Keep the car Ford Options also gives you the flexibility to own the car at the end of the agreement. All you need to do, assuming all payments have been made, is arrange payment of the Optional Final Payment.

    When is my Optional Final Payment due?

    Your Optional Final Payment (GMFV) is due 30 days after your last regular monthly instalment has been paid.

    Why do I have to comprehensively insure my car?

    Comprehensively insuring your car protects you, Ford Credit and any other party involved in an accident. Should you write-off your car without comprehensive insurance you will still be liable to repay your finance agreement.

    Why is there a kilometre restriction?

    The annual kilometre limit has been set on each Ford Options vehicle from the outset. This allows Ford Credit to allocate an Optional Final payment to each model, thereby calculating the monthly repayments.

    Will the interest rate change throughout my agreement?

    No, Ford Credit offers fixed rate agreements, so you'll know exactly what you'll be paying from the outset over the term of the agreement.

  • Do you carry out a credit search?

    Yes, but we request your consent before proceeding with any search. The request for consent is to carry out searches and disclose information to credit reference agencies for the purpose of assessing applications for credit and credit related services and for ongoing credit review.

    Do you charge any fees?

    There is a documentation fee of €63.49 (plus VAT) collected with the first rental with Ford Contract Hire and Finance Lease. Our standard fees for Ford Hire Purchase products are €63.49 for the Documentation Fee and €63.49 for the Purchase Instalment.

    Do you need to know my salary or outgoings?

    Your Ford Dealer will discuss with you the affordability of the finance product, and in some instances, we will ask you for further information to support this if required.

    You should not commit to a finance agreement unless you are confident that you can afford the payments throughout the term of the agreement and have no unforeseen reasons that would prevent you continuing to afford the agreement.

    There are personal details that we need from you to be able to process your finance application. We will also need to know details of the vehicle you are purchasing, and the finance plan you have chosen. In some instances, we may require further information to support your finance application, in which case we will notify you via your Ford Dealer.

    How long will it take to process my finance application?

    In most cases, your Ford Dealer will be able to obtain an online decision from Ford Credit within minutes.

    How much finance can you give me?

    Subject to satisfying our normal credit criteria, we will finance up to 80% usually of the full amount of the vehicle being purchased.

    How old do I need to be to apply for finance?

    You must be at least 18 years old to enter into a finance agreement under Irish law.

    Over what period of time can I take my finance?

    We provide a variety of terms, from 24 to 61 months, dependent upon the finance product you have chosen.

    What does APR mean?

    APR stands for Annual Percentage Rate. When you borrow money on an agreement regulated by the Consumer Credit Act, 1995, lenders are required by law to quote this rate, which calculates the total amount of interest that will be paid over the whole term of the agreement while taking into account any additional charges that the borrower has to pay. The APR allows you to compare the cost of finance from different lenders.

    What information do I need to provide to Ford Credit when applying for finance?

    In order to validate your identity, you will need to provide a full driving licence or passport. In addition, a proof of address will be required – acceptable proofs of address are a bank or credit card statement, utility bill, mortgage statement (all dated within the past three months).

    Why should I take a finance product with Ford Credit?

    Ford Credit is one of Ireland's largest and most established automotive finance companies. This means you can benefit from our size and expertise with a range of finance plans to help you purchase your next car. Plus there's no need for a separate trip to the bank. We constantly strive to ensure that our products and services make financing a Ford more accessible, whilst remaining committed to delivering the highest levels of customer service and support.

    Will I get the advertised rate?

    If you are accepted for finance with Ford Credit, the rate you will pay is the advertised typical rate for that car and is not affected by your personal circumstances.

  • I have a complaint. Who should I contact?

    If you have any complaint in relation to the product being provided by Ford Credit you may contact Customer Services by calling 1890 81 28 13. You may also outline the nature of your complaint in writing and post it to Customer Services at the below address:

    Customer Service Manager, Bank of Ireland Leasing Ltd t/a Ford Credit, PO BOX 10844, Dublin 18

    The complaint will be fully investigated by Bank of Ireland Leasing Ltd t/a Ford Credit and a full response will be provided to you. While our investigation of any complaint is ongoing, we will provide you with a regular written update.

    In the event you are dissatisfied with the outcome or if the complaint is not resolved within 40 business days, you are entitled to refer your complaint to the Financial Services Ombudsman Bureau at the below address:

    The Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2

    Lo Call: 1890 88 20 90 Tel: 01 6620899 Fax: 01 662 0890

    E-mail: enquiries@financialombudsman.ie

  • Do you provide my personal details to any other organisations?

    Ford Credit will not sell your details to an external organisation. For existing customers, please refer to your Ford Credit agreement for full details of our Data Protection policy and terms.

    How do I contact Ford Credit?

    You can contact us by telephone on 1890 81 23 33, and your call will be directed to the appropriate area.

    Please have your account details ready. Calls to 1890 numbers are charged at the same rate as a standard local call, even when calling from a mobile. Calls may be monitored or recorded for training purposes.

    Can I take a payment holiday?

    We don't offer a payment holiday facility. Please contact us on 1890 81 28 13 to discuss your personal circumstances.

    Will I receive account statements?

    Statements of Account provide details of all payments you have made to date and the outstanding balance. You will receive an annual account statement from us through the post on the anniversary of your contract. You can also request an interim statement to be posted to you by phoning our Customer Services Department on 1890 81 28 13.

    Can I cancel my finance agreement?

    You will have 10 days to reconsider your commitment to the agreement which starts the day after you receive a copy of your agreement. This ‘cooling off period’ does not apply if you have signed the waiver section which means you are giving up your right to reconsider your commitment to the agreement.

    What happens if there is an accident and my vehicle is written off?

    We require for your protection and ours that your car is comprehensively insured at all times. In the event of an accident, you should submit a claim to your insurer. Please note you must continue to pay normal monthly instalments pending determination of your claim.

    Can I transfer my agreement into another name?

    We are unable to transfer agreements into another person’s name, irrespective of their relationship to you.

    How can I update my personal or vehicle details?

    You can update us with changes to your personal details or vehicle details (e.g. change address, name, etc.) by phoning our Customer Services Department on 1890 81 28 13.

    How do I change the bank details I use to pay for my finance agreement?

    You can request a change of payment details by phoning our Customer Services Department on 1890 81 28 13.

    Can I change the day that my payment is due?

    You can request a change to your instalment due date by phoning our Customer Services Department on 1890 81 28 13.

    How can I request a copy of my finance account contract?

    You can request a copy of your finance agreement by phoning our Customer Services Department on 1890 81 28 13.

    How do I request for a third party to be authorised to act on my behalf concerning my finance account?

    You can request for a third party to be authorised to act on your behalf by phoning our Customer Services Department on 1890 81 28 13.

    I have the finance but do I have to be the registered keeper of the vehicle?

    The account holder of the finance agreement must be the registered keeper of the vehicle and also be fully comprehensively insured.

  • Can I settle my agreement before the end of the agreement?

    Yes, you can settle your account at any time once your agreement has been set up. You can request a settlement quotation on your finance account via your Ford Dealer. Alternatively please call us on 1890 81 28 13.

    Can I settle my agreement in part?

    It is not possible to partially settle your agreement.

    Are there any penalties for settling my agreement fully or in part?

    Ford Credit settlement figures are calculated according to the Consumer Credit Act for regulated agreements.

  • The credit provider is Bank of Ireland Leasing Ltd, trading as Ford Credit. Bank of Ireland Leasing Ltd is an insurance intermediary regulated by the Central Bank of Ireland. The FORD and FORD CREDIT trademarks are owned by Ford Motor Company and its affiliates are used under license.

Top