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Ford Protect Service Plans

Roadside Assistance

In case of a break down or if your vehicle doesn’t start, Ford Assistance is there to help you in nearly all European countries. All it takes is one phone call and help will arrive – whether you need free on-the-spot repairs, towing, a replacement vehicle, overnight accommodation, help to get home or any of our other services. Simply check your vehicle's service portfolio (formally Warranty & Service Guide) for the Ford Assistance periods for your vehicle.

Ford Assistance

  • Roadside assistance

    If the repair cannot be carried out the same day, you have a choice of:

    • Use of a hire car for a maximum of 2 working days
    • First class rail travel for the onward journey
    • Air fare up to a maximum of 600 Euros if the journey by rail is more than six hours (also covers collection of the vehicle)
    • Maximum of 3 nights in a hotel whilst the repair is carried out, not exceeding 100 Euros (excl. VAT, incl. breakfast) per person per night (only applies if you break down more than 80 km from your home).

    • These benefits cover up to 9 people (occupant capacity of a Ford Transit). A breakdown is deemed to have taken place when your journey cannot be continued immediately owing to a fault which is covered by the Ford Assistance warranty.