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At the heart of Fords Uptime commitment are our FORDLiive Centres. Our FORDLiive Centres are connected in real time to all of our Ford Commercial Vehicle Authorised Repairers and have end to end visibility of all repairs going their workshops.
The FORDLiive agents are responsible for monitoring all commercial vehicles that are undergoing repairs within our Ford CV Authorised repairers. If the vehicle repair process is delayed, from vehicle recovery through to completion, the FORDLiive agent will collaborate with the repairing dealer and Ford specialist departments will intervene to expedite and resolves issues, addressing delays even before you call.
Our Ford Commercial Vehicle Authorised Repairers & Roadside Assistance Partners are connected in real time to Ford Motor Company through our monitoring system, UptimePro.
Our FORDLiive Agents use UptimePro to monitor repair progress of vehicles through our Ford Commercial Vehicle Authorised Repairer Network. UptimePro monitoring is available from the moment a vehicle requests roadside assistance all the way through to the completion of the repair. If a delay is detected in repair progress, UptimePro will automatically alert FORDLiive Agents who will then take the appropriate action to resolve any issues and expedite the repair.
