Why is my activation pending in the FordPass®* App?
If you tried to activate your vehicle and received an Activation Pending status, please check the following:
- Are you connected to Bluetooth®** in your vehicle? If so, disconnect your device from Bluetooth and try the activation again.
- Has it been longer than 90 seconds since you tried to activate? If not, wait at least 90 seconds for your vehicle to populate the acceptance prompt.
- Were you able to use commands in the past?
- If so, did you create a second FordPass account after deleting FordPass or attempting to log in?
- If yes, you may have another email address that contains your authorised vehicle. Please log out and try logging in with your other email address.
- Are you getting a message that the vehicle has already been activated?
- Yes, but I am the only user - You may have another email address that contains your authorised vehicle. Please log out and try logging in with your other email address.
- Yes, but I am a secondary user - You will need approval from an authorised user first.
- If your account says Activation Pending, your request is pending approval.
- A message will be sent to all current activated users.
- They will receive a message in their app of your request.
- Once approved, you will have command access.
If your troubleshooting is unsuccessful, please contact a Guide for additional support.
Additional Information
How do I request authorisation?
*FordPass App is compatible with select smartphone platforms and available via download. Data rates may apply.
**The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.