We do apologise for the inconvenience you have experienced and assure you that we are continuing to work very hard to make things right so that you can enjoy your new Kuga PHEV to the full and in the way that we intended.
In the meantime, please continue to use your car in EV Auto mode and do not use the plug-in charger or use the Sport and Snow/Sand mode while driving. As long as you do this, your vehicle remains safe to drive in EV Auto mode. If you have any other issues with your vehicle, please make sure to directly contact your Ford dealer.
In case you have any questions or would like to talk to us on this, or any other matter, please get in touch with us directly via our Customer Relationship Centre on 1800771199. Please also note that a formal recall notification will be posted to you in the next week regarding this issue.
Please see a link to a video message from the Managing Director of Ford of Britain and Ireland.